How to Submit a Maintenance Request in AppFolio
Streamline Repairs: Submit Requests Easily Through Your AppFolio Portal
Submitting maintenance requests through your AppFolio resident portal is the fastest way to let our team know about a repair. AppFolio allows you to describe the issue, upload photos, provide access instructions, and help our team track the request from start to finish.
Submit Your Request Online
To submit a maintenance request:
- Log in to your AppFolio resident portal.
- Go to the Maintenance tab.
- Select Request Maintenance.
- Describe the issue in as much detail as possible.
- Upload photos or videos, if helpful.
- Select whether you give management permission to enter your apartment with our key.
- Choose available times for maintenance to address the request, if prompted.
- Click
Submit to complete your request.
If you do not see the maintenance request option in your portal, please contact the leasing office for assistance.
What to Include
A helpful request should include the specific problem, where it is located, when it started, and whether it is getting worse. Please also note any leaks, stains, odors, unusual noises, safety concerns, pets inside the apartment, or access instructions.
Photos and videos are especially helpful for leaks, stains, appliance issues, broken fixtures, pest concerns, damaged doors or windows, HVAC problems, and error messages. Clear details help our team bring the right tools, parts, or vendor support the first time.
When possible, please submit separate work orders for unrelated issues. For example, an A/C issue, a plumbing issue, and a broken cabinet should each be submitted separately so they can be assigned, tracked, and completed properly.
When to Call Instead
If the issue may affect health, safety, security, or cause property damage, please follow the emergency maintenance instructions provided by the leasing office or resident portal.
If there is immediate danger, fire, a medical emergency, or a security emergency, call 911 first.
